When a hosting company promises “fully managed hosting,” it means that they will optimize the server software where your website lives. But it does not mean they will troubleshoot your website if changes on the server cause your site to fail. If you have ever witnessed the finger-pointing that goes on between a hosting company and a site maintenance person when a site is fatally broken, you know how frustrating it can be to have no one willing to take responsibility to resolve the problem. We’ve experienced times when sites were down for literally days unnecessarily when a server change caused multiple websites to fail.
So after 20 years+ of experimenting with different hosting companies, we just want stability and continuity for our clients without a hassle. This is why we provide fully managed hosting integrated with website maintenance, a step above what hosting companies offer. We manage both the hosting environment and the website, so we’re all on the same team! We know what’s happening on both sides and can resolve problems quickly if something goes wrong.